Frequently Asked Questions

1. What are the best tours to do in Tulum?

We believe the best tours are the ones designed just for you. Instead of offering fixed packages, we create personalized itineraries based on your interests, whether you're into culture, nature, adventure, or relaxation. We can Visit cenotes, Mayan ruins, public beaches, art and cultural tours, and wellness experiences like yoga or sound healing.

2. Do you offer private or group tours in Tulum?

Yes, we offer both. Whether you’re traveling solo, as a couple, or with a group, we’ll design the perfect private or shared experience based on your needs.

3. How can I book a tour an activity online?

You can contact us directly through WhatsApp, our website, or social media. Once we know what kind of experience you're looking for, we’ll send you a personalized itinerary and easy booking instructions. Deposit would be approximately 20% and remaining balance would be paid same date of each activity.

4. Are your tours suitable for kids or elderly travelers?

Yes, we adapt our tours to all ages and physical conditions. Let us know your group’s needs and we’ll make sure the experience is safe, comfortable, and enjoyable for everyone.

5. Do you offer bilingual tour guides (English/Spanish)?

Yes, all our guides speak English and Spanish fluently. If you have specific language needs, we can also arrange guides in other languages upon request.

6. Should I pay in USD, MXN, or by card in Tulum?

In Tulum, most places accept Mexican pesos. Some restaurants, shops, and tours accept USD, but the exchange rate may not be favorable. Credit and debit cards (especially Visa and Mastercard) are widely accepted. It's recommended to carry some cash in pesos for tips and small local purchases

7. Are there public beaches in Tulum?

There are many amazing cenotes nearby, each with its own charm. We’ll suggest the ones that match your style and preferences—whether you're looking for swimming, snorkeling, adventure, or relaxation.

8. Do I need to carry cash?

Yes, while most places accept cards, it’s recommended to carry pesos for tips, local markets, small taxis, and shops that don’t take cards.

9. What type of clothing should I bring?

Light and comfortable clothes for daytime, swimsuits, sandals, and a hat. Some restaurants require smart casual attire in the evening. Don’t forget sunscreen and insect repellent.

10. Is tipping expected in Tulum?

Yes, usually 10–15% in restaurants. For guides and private services (chef, transportation), tipping is also customary depending on service quality.11.

11.Can I use the internet / Wi-Fi in Tulum?

Most hotels, restaurants, and cafes offer free Wi-Fi. Signal may be weak on public beaches or remote areas. Consider an international data plan or a local SIM card if you need constant connectivity.

12. What activities are a must in Tulum?

Visit cenotes, Mayan ruins, public beaches, art and cultural tours, and wellness experiences like yoga or sound healing. For popular tours and cenotes, booking in advance is recommended.